Returns & Refunds Policy
Return Policy Overview
Due to the perishable nature of food items and FSSAI food safety regulations, we cannot accept returns on opened or consumed products. However, we stand behind our quality 100%.
Damaged, Spoiled, or Incorrect Items
If you receive damaged, spoiled, or incorrect items, contact us immediately:
- Call: +91 99999 99999 (within 2 hours of delivery)
- Share photos of the product and packaging
- We will arrange immediate replacement or full refund
Important: Claims must be made within 2 hours of delivery for fresh items.
Refund Process
Timeline: Approved refunds are processed within 5-7 business days
Method: Refunds issued to original payment method (UPI/Card/Cash)
Verification: Photos and order details required for processing
Order Cancellation
Before Preparation: Cancel within 10 minutes of order placement for full refund
After Preparation: Cancellation not possible once items are being prepared
Contact: Call +91 99999 99999 immediately to cancel
Quality Guarantee
We take immense pride in our traditional recipes and quality. Every item is made fresh with premium ingredients. If you're not satisfied with your order, please let us know - your feedback helps us maintain our high standards.
Bulk Order Returns
For bulk orders (above 5kg), special return terms apply. Contact us at +91 99999 99999 at the time of order placement to discuss terms and conditions.
Contact Us
For returns, refunds, or any concerns:
- Phone: +91 99999 99999 (8 AM - 9 PM)
- Email: info@newbikanerirestaurant.com
- Address: Kund Barrier, Bheror Road, Rewari, Haryana 123102