Frequently Asked Questions
Orders & Payment
How do I place an order?
You can call us at +91 98765 43210 or visit our store at Kund Barrier, Bheror Road, Rewari for immediate pickup.
What payment methods do you accept?
We accept cash, UPI, and all major cards.
Can I modify or cancel my order?
Orders can be cancelled within 10 minutes of placement. Contact us immediately at +91 98765 43210 for any changes.
Shipping & Delivery
Where do you deliver?
We deliver in Rewari and nearby areas. Contact us for delivery inquiries.
What are the delivery charges?
Delivery charges vary by distance. Contact us for direct delivery inquiries.
How is the product packaged?
All products are sealed in food-grade packaging and shipped in sturdy boxes to ensure freshness and prevent damage.
Products & Quality
What is the shelf life of your products?
Fresh sweets: 2-3 days. Packaged items: 15-30 days. We recommend consuming fresh items within 24 hours for best taste.
Do you use preservatives?
No artificial preservatives, colors, or flavors. We use only natural ingredients and traditional recipes.
Are your products suitable for diabetics?
Most products contain sugar/jaggery. We recommend consulting your doctor before consuming. We can customize sugar-free options for bulk orders.
Do you have FSSAI certification?
Yes, we are FSSAI certified and maintain strict hygiene standards. Visit our store to see our certifications.
Returns & Refunds
What is your return policy?
Due to food safety regulations, we cannot accept returns on opened items. For damaged or incorrect items, contact us within 2 hours of delivery.
How do I get a refund?
Approved refunds are processed within 5-7 business days to your original payment method. Contact us at +91 98765 43210 for refund requests.
What if my order arrives damaged?
Contact us immediately at +91 98765 43210 with photos. We will arrange a replacement or full refund within 24 hours.
Bulk & Corporate Orders
Do you offer bulk discounts?
Yes! Special rates for orders above 5kg. Contact us at +91 98765 43210 for custom quotes on weddings, parties, and corporate events.
Can I customize packaging for corporate gifts?
Absolutely! We offer premium gift boxes and custom packaging for corporate orders. Minimum order: 25 boxes. Call for details.
What is the lead time for bulk orders?
Bulk orders require 3-5 days advance notice. For urgent orders or festivals, contact us early to ensure availability.
Still have questions?
We're here to help! Reach out to our customer support team.